FAQ
Frequently Asked Questions (FAQ)
Got questions? We've got answers! If you can't find what you're looking for, feel free to contact us at support@kicksora.shop
📦 Orders
Q: How do I place an order?
A: Simply browse our store, add your favorite shoes to the cart, and proceed to checkout. Follow the steps to enter your shipping and payment details, and you're done!
Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or cancelled within 24 hours of placement. After that, your order may have already been processed for shipping. Please contact us immediately at support@kicksora.shop if you need to make changes.
Q: How do I track my order?
A: Once your order is shipped, you will receive a confirmation email with a tracking number. Use it to monitor your delivery status in real time.
Q: I didn't receive an order confirmation email. What should I do?
A: Please check your spam or junk folder. If you still can't find it, contact us at support@kicksora.shop with your name and order details.
🚚 Shipping
Q: Where do you ship?
A: We currently ship within the United States only.
Q: How long does delivery take?
A: Orders are processed within 1–2 business days. Estimated delivery time after dispatch is 7–13 business days, for a total of approximately 8–15 business days.
Q: Is shipping free?
A: Yes! We offer FREE shipping on all orders within the United States.
Q: What if my package is delayed?
A: Delays can occasionally happen due to high order volumes, carrier issues, or weather conditions. If your order is significantly delayed, please contact us and we will investigate.
🔄 Returns & Refunds
Q: What is your return policy?
A: We accept returns within 7 days of delivery. Items must be unworn, unused, and in original packaging. Please refer to our Return & Refund Policy for full details.
Q: How do I start a return?
A: Email us at support@kicksora.shop with your order number and reason for return. We will respond within 1–2 business days with return instructions.
Q: When will I receive my refund?
A: Once your return is received and approved, your refund will be processed to your original payment method within 10 business days.
Q: Do you offer exchanges?
A: Yes! We offer exchanges for defective or incorrect items. Contact us within 7 days of delivery to request an exchange.
💳 Payments
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, Google Pay, and other secure payment methods available at checkout.
Q: Is my payment information secure?
A: Absolutely! All transactions are processed through a secure SSL-encrypted checkout. We never store your payment details on our servers.
Q: My payment was declined. What should I do?
A: Please verify your card details and billing address, contact your bank to check for restrictions, or try a different payment method. You can also reach us at support@kicksora.shop for help.
👟 Products
Q: How do I find the right size?
A: Each product page includes a size guide. We recommend measuring your foot and comparing it with our size chart before ordering.
Q: Are your products authentic?
A: Yes! All Kicksora products are 100% authentic and carefully quality-checked before shipping.
Q: What if I received a wrong or defective item?
A: We sincerely apologize! Please contact us within 48 hours of delivery with your order number and photos of the item. We will arrange a free replacement or full refund immediately.
📬 Contact Us
Q: How can I reach Kicksora's support team?
A: We're always happy to help!
📧 Email: support@kicksora.shop
📞 Phone: +1 (650) 442-4117
📍 Address: 923 Folsom St, Apt 903, San Francisco, CA 94107, USA
🕐 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)
⏳ Response Time: Within 1–2 business days
Kicksora — Walk in Style, Shop with Confidence. 👟